Terms & Conditions

Ordering Process

Estimates & Order Approval

Every order begins with a written quotation or estimate outlining the product specifications, quantities, colors, pricing, decoration details, and any applicable charges. It is the customer’s responsibility to carefully review this information before authorizing production.

Once an order has been approved, all information contained within the estimate is considered accepted by the customer.

Artwork Approval

Prior to manufacturing, customers will generally receive a digital artwork proof for review. Proof approval confirms that all artwork, spelling, colors, imprint locations, sizing, and product details are correct.

Orders produced according to an approved proof cannot be returned, refunded, or reproduced at no charge due to customer-approved errors. Rush orders for which artwork approval has been waived proceed at the customer’s risk.

Order Changes & Cancellations

Because production begins shortly after order approval, changes may not always be possible.

Orders for customized products cannot be cancelled once production has started. Any approved modifications requested after production begins may result in additional charges and revised delivery schedules.

Manufacturing & Delivery

Production Schedules

Published production times are estimates and should not be interpreted as guaranteed completion dates. Manufacturing schedules may change due to order volume, artwork revisions, inventory availability, factory capacity, material shortages, or other production-related circumstances.

Whenever practical, customers will be notified if a significant delay affects the expected completion date.

Shipping

Orders may be shipped using UPS, FedEx, freight carriers, or other transportation providers selected based on package size, destination, and shipping requirements.

Freight charges are calculated using current carrier rates at the time an order is prepared for shipment. Because many products require several weeks of production, transportation costs may fluctuate due to fuel surcharges, carrier pricing adjustments, tariffs, port congestion, or other market conditions.

If shipping costs increase substantially before shipment, Fullcolorbags.com will contact the customer for approval prior to releasing the order. Alternative shipping methods may be available but could require additional transit time.

Additional shipping information can be found in our Shipping Policy and Frequently Asked Questions.

Payments & Billing

Pricing

Unless otherwise indicated, all prices displayed on Fullcolorbags.com are quoted in U.S. Dollars (USD). Final invoices may include applicable setup charges, decoration charges, shipping, taxes, and other approved services associated with the order.

Payment Requirements

Payment in full is required before production begins for standard in-stock orders unless alternative credit terms have been approved in writing.

Qualified customers may be offered special payment arrangements at the sole discretion of Fullcolorbags.com.

Payment Methods

Accepted forms of payment include major credit cards, debit cards, ACH transfers, wire transfers, and company checks. Online transactions are processed using secure encrypted payment systems.

Sales Tax

Applicable sales tax will be collected in accordance with state and local regulations. Customers requesting tax-exempt status must submit a valid resale or exemption certificate before placing an order. Documentation may be emailed to sales@Fullcolorbags.com.

Returns, Reprints & Refunds

Custom Products

Since every decorated product is manufactured specifically for each customer, custom printed merchandise cannot be returned for resale.

If you believe your order contains a manufacturing defect or production error, please contact our Customer Service team promptly so we can review the issue and determine the appropriate resolution.

Reprints

When a production issue has been verified and a reprint is approved, the replacement order will follow our standard production schedule. Current turnaround time is approximately 5–6 weeks, subject to material availability and production capacity.

Refund Requests

Refund requests must be submitted in writing within 30 days of the invoice date by emailing sales@Fullcolorbags.com.

Please include:

• Company name
• Invoice or estimate number
• Description of the concern
• Supporting photographs or documentation, if available

Requests are generally reviewed within two business days. If approved, refunds are typically issued using the original payment method and may require 7–10 business days to appear, depending on the financial institution.

Customer Artwork & Intellectual Property

Customer Responsibility

Customers are solely responsible for the accuracy and legality of all artwork submitted for production, including spelling, colors, logos, dimensions, and design elements.

While our team performs a general review of submitted files, we cannot guarantee the accuracy of customer-supplied content. Final responsibility rests with the customer once artwork has been approved.

Copyright & Trademark Compliance

By submitting artwork, the customer confirms they possess all necessary rights, licenses, or permissions to reproduce any logos, trademarks, photographs, or copyrighted materials provided.

The customer agrees to indemnify and hold harmless PromoZone USA, Fullcolorbags.com, its employees, affiliates, suppliers, and representatives against any claims, damages, liabilities, or legal expenses arising from the unauthorized use of customer-supplied intellectual property.

Website Policies

Website Content

All website content, including text, product descriptions, graphics, photographs, logos, illustrations, layouts, and other materials, is the exclusive property of PromoZone USA unless otherwise identified.

No content from this website may be copied, reproduced, republished, distributed, or used for commercial purposes without prior written authorization.

Website Availability

We continually improve our products, services, and website. Accordingly, Fullcolorbags.com reserves the right to revise product offerings, pricing, specifications, policies, or website content at any time without prior notice.

Privacy & Customer Information

Customer information is collected solely for purposes related to quoting, order processing, production, shipping, billing, and customer support.

We do not sell or rent customer information to outside parties. Information may be shared only with trusted service providers when necessary to manufacture, decorate, process payment for, or deliver an order. These providers are authorized to use customer information only to perform services on our behalf.

Please refer to our Privacy Policy for complete details regarding the collection and use of personal information.

Customer Communication

Providing accurate contact information is essential to maintaining production schedules.

Customers are responsible for supplying a valid email address and reviewing all communications regarding estimates, artwork approvals, production updates, payment requests, and shipping notifications.

Fullcolorbags.com is not responsible for delays, missed production dates, or additional costs resulting from inaccurate contact information or a customer’s failure to respond to time-sensitive communications.

Our Commitment

At Fullcolorbags.com, we are committed to delivering exceptional products, dependable service, and an efficient ordering experience. We value every customer relationship and strive to resolve concerns promptly and professionally while helping businesses create impactful, full-color promotional products that leave a lasting impression.